Professional and amicable, technology-focused professional with over 20 years of experience providing exceptional customer service through computer repair, technical support, hardware and software troubleshooting, networking solutions, and remote technical assistance. Skilled in diagnosing and resolving complex technology issues, including computer hardware upgrades, operating system configuration, antivirus installation, cybersecurity support, Wi-Fi and router setup, printer troubleshooting, software installation, and educating customers on preventative maintenance and system security. Recognized for the ability to translate complex technical concepts into clear, user-friendly solutions while building trust and confidence with customers of all technical skill levels.
In addition to a strong technical foundation, brings extensive experience in Human Resources, Talent Acquisition, and workforce management, with expertise in full-cycle recruitment, candidate sourcing, interviewing, onboarding, employee relations, HR compliance, training, and employee development. Experienced in utilizing ATS/HRIS platforms, including Salesforce, Workday, Paylocity, ADP, iCIMS, Greenhouse, CareerPlug, and other recruiting technologies to improve hiring processes, manage candidate pipelines, and support organizational goals. Proven ability to partner with leadership teams, develop recruitment strategies, resolve employee concerns, and support business operations through effective communication, problem-solving, and data-driven decision-making.
Demonstrated leadership experience supervising teams, coordinating daily operations, mentoring employees, improving workflows, and fostering a culture of accountability, safety, and continuous improvement. Brings a unique combination of technical expertise, customer service excellence, HR knowledge, recruitment experience, and operational leadership developed across technology, staffing, retail, manufacturing, and service environments. A graduate of Moraine Valley Community College with additional studies at DePaul University, offering a diverse skill set focused on improving employee experiences, enhancing operational efficiency, and delivering solutions that support both people and organizational success.