Experienced in Human Resources, Talent Acquisition, and workforce management with a strong background in full-cycle recruitment, employee relations, onboarding, compliance, training, and HR operations. Proven ability to lead teams, support management initiatives, improve processes, and build strong relationships with candidates, employees, and customers through effective communication and problem-solving. Versatile professional with over 20 years of technical support experience, specializing in computer repair, hardware and software troubleshooting, networking solutions, cybersecurity support, and delivering exceptional customer service to users of all skills.
Recruitment professional with experience managing full-cycle talent acquisition, candidate sourcing, and community outreach both remote and in-person environments. Skilled in leveraging Salesforce, AI tools, and data-driven recruiting strategies to build candidate pipelines, coordinate hiring events, and deliver an exceptional candidate experience. Experienced in partnering with marketing and cross-functional teams while ensuring compliance with hiring regulations, employee relations, onboarding, and offboarding processes. Proven ability to recruit bilingual (English/Spanish) candidates and align hiring efforts with organizational goals.
As a dedicated HR professional, I oversaw full-cycle recruitment and comprehensive talent management, including onboarding, training, and strategic workforce development. I partnered closely with management to optimize HR operations, balancing productivity reporting and payroll oversight with the implementation of standardized loss prevention and safety protocols. By facilitating team development and mediating complex employee relations, I ensured a high-performing, compliant, and inclusive workplace culture. My approach successfully aligned staffing strategies with operational goals to drive overall efficiency and organizational success.
Supervised daily operations by coordinating workflow, assigning priorities, and leading teams to achieve productivity, quality, and safety goals in a fast-paced environment. Trained, coached, and mentored new employees on operational procedures, company policies, and performance expectations while conducting daily team meetings to communicate objectives and recognize achievements. Monitored productivity, attendance, and operational metrics, partnering with management to improve efficiency, resolve workflow challenges, and support staffing needs. Recognized for strong leadership, problem-solving, and communication skills, consistently driving team performance and operational excellence.
For over 20 years provided personalized in-person, remote, and phone-based technical support to users of all skill levels, ensuring customers felt confident and informed throughout the repair and installation process. Diagnosed and repaired computer hardware issues, installed and configured operating systems, software, and Wi-Fi networks, and optimized system performance. Assisted customers with virus detection, removal, and preventative security measures while educating them on cybersecurity best practices to reduce future threats. Delivered clear, patient technical guidance and troubleshooting to resolve complex hardware, software, and connectivity issues, consistently providing exceptional customer service.
Proficient in a wide range of HRIS, ATS, payroll, and workforce management platforms, including Salesforce, Workday, BambooHR, ADP, Avionté, Paycom, Paylocity, iCIMS, Greenhouse, and Beyond TempWorks, with advanced Microsoft Office and Google Workspace skills. Experienced in full-cycle recruitment, employee onboarding, payroll and timekeeping, HR compliance, data reporting, and leveraging AI tools to improve operational efficiency and recruiting workflows. Strong background in remote collaboration using Microsoft Teams, Zoom, Slack, SharePoint, Smartsheet, and other communication platforms while managing multiple priorities in fast-paced environments. Bilingual in English and Spanish, recognized for analytical problem-solving, attention to detail, risk mitigation, fraud detection, loss prevention, and delivering exceptional customer service with a strong sense of urgency and adaptability.
DePaul University | Computer Information Systems
- Member of The National Society of Collegiate Scholars -
Moraine Valley Community College | Computer Animation Certificate
Graduated Top of Class
Completed extensive training and hands-on development in Human Resources, recruitment, leadership, employee relations, compliance, and workforce management. Developed expertise in full-cycle recruiting, interviewing, onboarding, HR policies, employment regulations, payroll and timekeeping systems, ATS/HRIS platforms, and employee documentation processes. Continued to expand technical and operational skills through training in AI integration, data reporting, customer service, cybersecurity awareness, computer troubleshooting, and business technology systems to improve efficiency and support organizational goals.