Provided over 20 years of comprehensive technical support, delivering in-person, remote, and phone-based assistance to customers with varying levels of technical experience. Specialized in computer hardware and software troubleshooting, including PC repairs, component upgrades, graphics card and hard drive installations, system optimization, and software configuration. Installed, configured, and maintained internet networks, routers, Wi-Fi systems, printers, and home security solutions while troubleshooting connectivity and performance issues. Educated customers on cybersecurity best practices, including antivirus installation, virus prevention, system updates, and safe computing practices to improve device security and reliability. Delivered patient, easy-to-understand technical guidance while resolving complex hardware, software, networking, and configuration challenges through remote support and hands-on service.